Guide 01 · Incident response
Start with a precise record of the incident.
Preserve transaction identifiers, dates, screenshots and account-access details before they disappear or change.
Read the first-hour guideTurn scattered details
into a clear case file.
Record transaction hashes, addresses, dates and supporting documents in one structured investigation workspace. Documentation does not guarantee recovery.
Document 02 · Case file
Keep facts, sources and open questions separate.
A structured file makes it clear what is supported by records, what was reported by the customer and what still requires verification.
Read the evidence guide
Document 03 · Address record
Map relevant addresses without assuming ownership.
Record public-ledger activity and relationship paths while avoiding unsupported labels about an address, service or person.
Learn what to preserve
Document 04 · Outcome record
Document every outcome and handoff.
When an asset return or another resolution occurs, retain the approval, transaction reference and audit trail. This example illustrates documentation and is not a promise of recovery.
Ask for support