Stop and preserve the facts
Do not repeat the transfer as a test. Save the transaction hash, selected network, sending account, destination address, asset, amount and exact time.
Check the transaction on-chain
Use the explorer for the network actually selected. Confirm whether the transaction is pending, failed or included, and verify that the destination shown on-chain matches the address you entered.
Identify who controls the destination
If the address belongs to an exchange or hosted service, contact its official support channel with the full record. If it belongs to a wallet you control, use only the wallet provider’s official documentation; never reveal a recovery phrase to someone offering help.
Avoid guaranteed-recovery claims
Some mismatched-network transfers may be technically accessible and others may not be. The outcome depends on address compatibility, asset contracts, key control and the receiving service. No third party can honestly guarantee recovery.
Check address compatibility carefully
Some networks use visually similar address formats, but that does not mean the receiving service supports the selected route or can recover the asset. Do not import a recovery phrase into unfamiliar software merely because someone claims the address is compatible. Determine whether you control the destination keys or whether a hosted provider controls them.
Contact the party with actual control
The sending service usually cannot reverse a completed transfer. If a hosted platform controls the destination address, its support team is the relevant contact. Provide the network, asset contract, full destination, amount and hash. Ask whether the platform supports manual review, what fees or verification it requires, and whether it makes any commitment at all.
Avoid making the record worse
Do not send repeated test transactions to the same unsupported route. Do not pay an unsolicited person who guarantees retrieval, and do not sign messages you cannot explain. Keep all provider responses and rejection reasons. Even when recovery is unavailable, a complete record helps account reconciliation and later review.