Unexpected recovery contact is a warning
Be cautious when someone contacts you claiming they found your funds or already knows your case. Recovery scammers often target people who have previously reported a loss.
Guarantees are not credible
Blockchain records can support documentation and investigation, but they do not create a guaranteed reversal. Claims of certain recovery, secret law-enforcement access or immediate account freezing should be independently verified.
Never provide secret credentials
A recovery phrase or private key gives control over a wallet. No legitimate documentation service needs it. Do not install remote-access software or sign an unclear wallet message at someone else’s direction.
Verify organizations independently
Find official contact information yourself, search the organization’s name with terms such as complaint or scam, and document all communications. Report suspected fraud to the appropriate service and authorities in your jurisdiction.
Examine the claimed authority
A logo, copied website or professional title does not prove authority. Ask what organization the person represents, how that organization can be verified independently and what action it can legally or technically perform. Be especially cautious of claims involving secret access to exchanges, law enforcement or blockchain reversals.
Understand the upfront-fee pattern
Recovery scammers may describe a tax, gas fee, insurance payment, verification deposit or release charge that must be paid before funds appear. New reasons often follow each payment. Do not rely on screenshots of balances or transactions supplied by the claimant; verify public records independently and contact any named service through its official channel.
Preserve and report the approach
Keep messages, email headers, payment instructions, wallet addresses and profile links. Report impersonation to the platform where contact occurred and notify relevant financial or law-enforcement authorities in your jurisdiction. Do not continue engaging simply to gather more evidence if doing so creates additional risk.